True Image 10: Doing a complete recovery

[Davidjc01]

I run XP Pro and have been having an ongoing problem with a particular piece of software I use - it intermittently crashes. I have been working with the manufacturer and have tried several things none of which have been effective. The last resort is to uninstall and reinstall this software. I have done the uninstallation and now find that the reinstallation process (I have the original disk still) aborts with a "Set up Initialization Error" message: a bad uninstall, a fault in windows, a corrupted original CD, the same issue that was causing the software to crash in the first place, it could be anything?

I do regular backups and have a series of Acronis 10 incremental full disk backs, the latest being only a few days ago. I also run antivirus software with twice weekly updates and full disk scans.

I have no idea what is causing the "Set up Initialization Error Message" and am not an IT professional. Is the best solution now to recover the entire hard disk from Acronis and at least get up and going again. This will (should?) wind the clock back 2 days to before the uninstallation was attempted. I am very nervous about making a bad problem worse - to say nothing of losing the entire hard disk of data and other installed software.

[CS2]

It sounds like a recovery back to a few days ago would be an option. If you go back to before the problem occurred, then it will definitely be gone after the recovery. It shouldn't make the situation worse.